Sparkle Bee LtdPrivacy Policy

1. Introduction

Sparkle Bee Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and professionalism. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or use our cleaning services.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.

2. Information We Collect

We may collect the following types of personal information:

• Contact Details: name, email address, phone number, address
• Service Information: details about your cleaning requirements, property type, and service preferences
• Booking & Payment Information: invoices, quotes, and transaction details
• Communication Records: emails, messages, or phone call notes
• Website Usage Data: IP address, browser type, pages visited, and analytics data

We only collect information necessary to deliver our services or improve your experience.

3. How We Use Your Information

Your information may be used to:

• Provide cleaning services, quotes, and bookings
• Respond to enquiries and customer support requests
• Manage appointments, schedules, and service delivery
• Process payments and maintain financial records
• Improve our website, services, and customer experience
• Send service updates or important notifications

We do not sell your data or share it for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to deliver the cleaning services you request
• Consent: when you voluntarily provide information or optin to communications
• Legitimate Interests: improving our services, preventing fraud, ensuring security
• Legal Obligation: maintaining tax, accounting, and regulatory records

5. Sharing Your Information

We may share your information with:

• Trusted cleaning staff or subcontractors involved in delivering your service
• Payment processors
• Professional advisors (e.g., accountants)
• Legal authorities if required by law

All third parties are required to protect your information and use it only for the purpose we specify.

6. Cookies & Website Tracking

Our website may use cookies to:

• Improve functionality and performance
• Analyse visitor behaviour
• Enhance user experience

You can manage or disable cookies through your browser settings.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. While we strive for high security standards, no online system is completely riskfree.

8. Data Retention

We retain your personal information only as long as necessary for:

• Providing services
• Meeting legal obligations
• Resolving disputes

After this period, your data will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

10. Contact Us

For questions about this Privacy Policy or how your data is handled, please contact:

Sparkle Bee Ltd
Email: info@SparkleBee.co.uk
Phone: 0330 133 6666
Address: 1st Floor, Office 1 & 2, 30 Park Street, Walsall, WS1 1NG

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.