Sparkle Bee LtdTerms & Conditions

Last Updated:Aug 2026

1. Introduction

Welcome to Sparkle Bee Ltd. These Terms & Conditions (“Terms”) govern your use of our website and the professional cleaning services we provide. By accessing our website or booking our services, you agree to these Terms in full.

We operate with integrity, care, and a commitment to delivering a premium cleaning experience.

2. About Us

Sparkle Bee Ltd
Email: info@SparkleBee.co.uk
Phone: 0330 133 6666
Address: 1st Floor, Office 1 & 2, 30 Park Street, Walsall, WS1 1NG

We provide residential and commercial cleaning services across the UK.

3. Use of Our Website

You agree to use our website responsibly and not to:

Copy or distribute content without permission
Attempt to disrupt or compromise website security
Use the website for unlawful or harmful purposes

We may update or refine website content at any time to maintain quality and accuracy.

4. Booking & Appointments

When booking a service:

You must provide accurate property and access details
Appointment times are estimates and may vary slightly
Any changes to bookings should be communicated as early as possible

We reserve the right to decline bookings that are unsafe or outside our service scope.

5. Pricing & Payments

All prices are clearly stated in your quote or booking confirmation.

Payment is due on the day of service unless otherwise agreed
Deposits may be required for larger or specialised bookings
Late payments may incur additional charges

Any additional services requested during the appointment will be invoiced accordingly.

6. Access & Property Requirements

To ensure a smooth service, the Client agrees to:

Provide safe and unobstructed access to the property
Ensure electricity and water are available
Secure pets and remove hazards prior to cleaning

Delays caused by restricted access may affect service time and cost.

7. Cancellations & Rescheduling

If you need to cancel or reschedule:

Cancellations within 24 hours may incur a fee
Missed appointments may be charged in full
Deposits may be nonrefundable

Sparkle Bee Ltd may cancel or reschedule if conditions are unsafe or access is not possible.

8. Service Quality & Satisfaction

We aim to deliver a premium cleaning experience every time.

If you are not satisfied:

You must notify us within 24 hours
We may offer a reclean of the affected area
Refunds are issued at our discretion

We do not guarantee results for areas affected by permanent damage, wear, or improper maintenance.

9. Liability

Sparkle Bee Ltd is not liable for:

Preexisting damage or structural issues
Items not securely stored prior to cleaning
Allergic reactions to standard cleaning products (unless disclosed in advance)
Delays caused by external factors beyond our control

Our liability is limited to the maximum extent permitted under UK law.

10. Cleaning Products & Equipment

We use professionalgrade cleaning products and equipment. If you request the use of your own products, we cannot guarantee results or accept liability for damage caused by those products.

11. Staff & Subcontractors

Our cleaners and subcontractors operate under Sparkle Bee Ltd’s standards of professionalism, safety, and confidentiality.

12. Privacy & Data Protection

Your personal information is handled according to our Privacy Policy. We do not sell or share your data for marketing purposes.

13. Changes to These Terms

We may update these Terms periodically to reflect improvements or legal requirements. Any changes will be posted on this page with an updated revision date.

14. Contact Us

For questions or concerns regarding these Terms, please contact: